Central Dispatch

Mission

Make a positive difference by seeking and finding ways to affirmatively promote and preserve trust, confidence and a feeling of safety, security, and quality service for all members of our community.

Vision

To be a leader in public safety dispatching by providing the public with a state-of-the-art public safety communications center and maintain a proud record of public safety service through excellence and courtesy.

Responsibilities & Duties

Pearl River County E-911 Central Dispatch is committed to the delivery of effective and efficient police, fire, and emergency medical services utilizing teamwork, training, and technology. The Central Dispatch Center is the Public Safety Answering Point (PSAP) for all Pearl River County, City of Picayune, and City of Poplarville 911 calls. We have dedicated Dispatchers working around the clock to 24 hours a day, 7 days a week-to provide emergency and non-emergency call taking and dispatching for police, fire, and EMS services.

Note: EMS calls are forwarded to AAA Ambulance Dispatch when ambulance services requested.

It is the job of the Dispatcher to:

  • Answer all emergency 911 calls and non-emergency calls
  • Operate and monitor multiple radio channels for communications with law enforcement and fire personnel
  • Dispatch sheriff deputies, city police officers and fire departments by radio and telephone
  • Perform records tasks and warrants checks as needed

Most of the time, the dispatcher is required to perform all these tasks at once.

Things to Remember

Every Second Counts...

Pearl River County 911 Dispatchers are highly trained to ask specific questions and verify information so emergency personnel can respond quickly and efficiently. Listen carefully to the Dispatcher. The questions they ask and instructions they give do not delay response times. In some instances, you may be instructed to secure yourself in a room, leave the area or take precautionary measures.

When You Call 911

  • Stay Calm
  • Listen Carefully
  • Answer All Questions
  • Follow All Instructions
  • Stay on the Line

Tips for Calling 911

  • 911 should be used for emergencies only, including serious medical problems (chest pains), life threatening situations (person with weapons), fires or crimes in progress.
  • If you are not sure, call 911.
  • Never be afraid to dial 911 because of uncertainty.
  • If you think you or someone else is experiencing a medical emergency, call 911 immediately and let the dispatch center and other emergency service professionals help you.
  • Be ready to give medical information and describe any person (male, female, age, height, description of clothing) or vehicle (color, type, last direction of travel) involved in the incident.
  • Make sure the numbers on the outside of the residence where emergency assistance is needed are clearly visible from the roadway day or night.
  • If 911 is called by mistake, do not hang up; stay on the line and tell the dispatcher that everything is all right. If you don't, the dispatcher may assume that an emergency has occurred and send a response team to your location.

Tips for Non-Emergency Calls

If you need police assistance that is not of an emergency nature (examples: noise complaint, stolen bicycle, vehicle break-in, animal control, etc.), please use your local 10-digit non-emergency number.

  • Pearl River County's Non-Emergency Number: 601-749-5482 (we encourage the public to save this number in their phone contacts)
  • Be ready with all relevant information when you call about your situation such as your exact address and location information
  • Have a pen and paper ready when you call

For Adults & Children

  • Talk to children about when and how to call 911.
  • Always teach "nine-one-one" as the emergency number.
  • Remind children not to make false 911 calls; it is unlawful and can cause a delay in responding to a real emergency.

If you are unsure if your situation is an emergency, dial 911. Emergency call takers will help determine if immediate action is required or if you should hang-up and dial the non-emergency line.

If you need to report an emergency, call 911 immediately!

Recruitment

Pearl River County E-911 Central Dispatch is looking for people who want to make a difference in their community. If you want to know more about the rewarding career opportunities in E-911, please visit our Job Listings page for current available positions and to apply.